Privacy Policy
Last updated: 03/07/2025
Introduction
At London EMDR Clinic, we are committed to safeguarding your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use and protect your personal data in the course of providing therapy services.
What Information We Collect
In order to deliver effective therapy, we may collect and process the following types of personal data:
- Your name, contact details and date of birth
- Emergency contact information
- Relevant medical or mental health history
- GP or referring professional details (if applicable)
- Session notes and treatment records
- Payment or invoicing details
- Any other information you choose to share with us as part of your therapy
Special Category Data
As part of our work, we may collect sensitive information relating to your health and wellbeing. This is considered "special category data" under UK GDPR. We only collect and process this information with your explicit consent and for the purpose of providing therapeutic support.
How We Use Your Information
Your information is used to:
- Deliver psychological therapy safely and appropriately
- Maintain clinical records in line with professional standards
- Communicate with you regarding appointments or changes
- Liaise with other professionals when required and with your consent
- Handle payments and invoicing
- Meet legal or regulatory obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your explicit consent
- The provision of a health care service (UK GDPR Article 9(h))
- The performance of a contract
- Compliance with our legal obligations
- Our legitimate interest in maintaining professional records
Data Storage and Security
All client information is stored securely, whether in electronic or paper format. We use secure systems and limit access to authorised personnel only. Session notes are kept confidential and are not shared without your consent, unless legally required.
How Long We Keep Your Data
We retain therapy records for a minimum of seven years after your last session, in line with professional guidelines. After this period, your data will be securely deleted or destroyed.
Your Rights
Under data protection law, you have the right to:
- Access the information we hold about you
- Request corrections to inaccurate data
- Request deletion of your data, where appropriate
- Object to or restrict how your data is used
- Withdraw your consent at any time
Please note that some rights may be limited where data is held for legal or regulatory reasons.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@thelondonemdrclinic.co.uk